Privacy Statement

GDPR came into force on the 25th May 2018. Personal data is information or data about a person which makes that person identifiable and able to receive a service (Counselling) from Ben Raffles Counselling.

What data and information do you hold on me? Your name, address, telephone numbers, and email address.

What do you use my data for? Data is used to maintain Client Records.

Where do you store my personal data? Electronic information stored by Ben Raffles Counselling is encrypted. Access to computers and cloud services is also password protected. All systems use firewalls and security procedures which are regularly reviewed. Ben Raffles Counselling also maintain manual files in a metal locked filing cabinet and all sensitive information is coded.

Sharing your personal data? Your personal data is never shared outside of Ben Raffles Counselling and Client Records are kept only by the counsellor.

How long do you keep my personal data? I keep information as long as is necessary and then delete and/or shred your data.

The rules about how you keep and use my information – The ways your information is kept safe, and the things that can be done with the information, are regulated by the GDPR (2018):

  • Your information can only be held with your consent
  • It can only be used for the reasons it was given
  • It cannot be shared with anyone else unless there is a lawful indication to do so
  • The information must be kept up to date and accurate
  • Your data must be kept safe and secure and be destroyed when it is no longer needed.

You have the following rights:

  • The right to request a copy of your personal data which Ben Raffles Counselling holds.
  • The right to request that Ben Raffles Counselling corrects any personal data if it is found to be inaccurate.
  • The right to request that your personal data is erased at any time on your request.
  • The right to refuse the processing of your data.
  • The right to lodge a complaint with the Information Commissioners Office.


Contact Details – For any queries or complaints, and to exercise your rights as listed above, please contact Ben Raffles Counselling and make your request:

Phone: 01749 939958.       Email:

If you are not satisfied with our response, you can contact the Information Commissioners Office:

Phone: 0303 123 1113.       Email:

Write to: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF